REFUND & CANCELLATION POLICY

Last Updated: June 2026

This document governs the operational guidelines for cancellations, refunds, and replacements for goods purchased on Nityazo or dairy subscriptions fulfilled by Bujisa Technology Private Limited.

1. Refund Eligibility Framework

Refunds or structured replacements are authorised exclusively under the following verified situations:

  • Incorrect Product Delivery: Delivery of an item that diverges from the consumer's ordered confirmation.
  • Damaged or Spoiled Inventory: Procurement of goods structurally compromised or fundamentally degraded at the point of drop.
  • Prepaid Failure States: Transactions where payment was successfully extracted via payment networks (e.g., Razorpay) but order logging collapsed on the application dashboard.
  • Verified Non-Delivery: Confirmed failure of the internal logistically coordinated fleet to execute delivery within specified maximum service windows.

2. Non-Refundable Paradigms

No financial or inventory recourse shall be rendered under these scenarios:

  • Provision of inaccurate delivery location geometry, structural addresses, or uncontactable buyer telephone channels.
  • Partially consumed or opened perishable/dairy items, unless clear degradation prior to opening is verified.
  • Cancellation intents submitted after the operational processing limits outlined below.

3. Direct Dairy & Milk Subscription Operations

Dairy fulfilment contains specialised, time-sensitive operational rules to manage production schedules safely:

  • Subscription Cancellation/Pause Window: To successfully halt, skip, or terminate a scheduled morning or evening milk delivery cycle, the user must update their preferences on the app interface or notify support by 8:00 PM on the evening prior to the scheduled drop. Requests logged after 8:00 PM cannot be actioned for the immediate next cycle, and delivery charges will apply.
  • Mid-Cycle Balance Termination: If a consumer terminates an active multi-day prepaid subscription completely, a flat financial penalty applies to offset production commitments. A 50% refund of the remaining unused structural balance will be computed and processed back to the primary gateway payment source.
  • Dynamic Plan & Quantity Adjustments: Modifying structural volumes of an active subscription plan triggers automatic calculation vectors:
    • Price Upgrades: Direct pricing differentials originating from switching premium products must be settled instantly online by the client.
    • Quantity Increase (Shortfall Adjustment): If daily milk volume increases, the current remaining prepaid financial matrix is preserved, but the overall asset lifecycle is adjusted by proportionally reducing the remaining delivery days.
    • Quantity Decrease (Excess Adjustment): If daily milk volume decreases, the excess financial balance is balanced out by proportionally increasing the remaining delivery days.

4. Hyperlocal Marketplace Order Cancellation

For general consumer groceries sourced via the Nityazo third-party merchant network, users retain the right to cancel placed orders anytime before the assigned delivery rider physically picks up the inventory dispatch from the vendor location. Once the rider accepts and logs the pickup, the order locks, and cancellation is legally blocked.

5. Perishable Spoiled Milk Protection Clause

Recognising the sensitive shelf-life of self-manufactured “Maharana” dairy items, Nityazo provides an immediate cold-chain guarantee. If dairy products are delivered spoiled due to distribution or climate impacts, Nityazo will process a free replacement within 2 hours, provided the customer formally registers photo evidence with support at hr@nityazo.com within 2 hours of structural delivery.

6. Institutional Payout Lifecycles

All approved cash refunds are automated and routed straight to the native network banking instrument or digital wallet utilised during the order placement. Standard turnaround spans 5 to 7 working business days, governed strictly by standard inter-bank clearing networks and payment gateway operational timeframes.